PRIVACY POLICY

FNQ Property Collective – Trading as Cairns Rental Realty
ACN: 681 800 144
Website: www.cairnsrentalrealty.com.au
Email: info@cairnsrentalrealty.com.au
Address: Shop 6, 64–66 O’Brien Road, Trinity Park QLD

1. Introduction

FNQ Property Collective trading as Cairns Rental Realty (“we”, “our”, “us”) recognises the importance of protecting your privacy and your rights under the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, manage and disclose your personal information.


2. What is personal information?

“Personal information” means information that identifies you or could reasonably identify you. This includes details such as name, address, email, phone number, date of birth, identification documents or information relating to property transactions.


3. What personal information do we collect?

We may collect personal information from customers, landlords, tenants, vendors and prospective buyers, including:

  • Name

  • Mailing or street address

  • Email address

  • Telephone number

  • Age or date of birth

  • Information relating to property services requested or provided

  • Information provided during calls, emails, inspections or meetings

  • Identification documents (e.g. driver licence, passport) when required by law

  • Property ownership or tenancy details

  • Application or transaction information relevant to our services

We may also collect non-identifying information such as website usage data.


4. How do we collect your information?

We collect personal information directly from you, including when:

  • You enquire about our services

  • You apply to rent a property

  • You engage us to sell, lease or manage a property

  • You communicate with our staff

  • You attend inspections or open homes

  • You use our website

  • You subscribe to newsletters or updates

We may also collect information from:

  • Reference checks

  • Publicly available databases

  • Service providers assisting us

  • Tenancy databases (as permitted by law)

5. What if we cannot collect your information?

If you choose not to provide required personal information:

  • We may be unable to provide services to you

  • We may not be able to process applications or transactions

  • We may not meet our legal obligations

6. Why we collect, hold and use personal information

We collect and use personal information to:

  • Provide real estate and property management services

  • Verify identity where required by law

  • Maintain accurate records

  • Communicate with you

  • Respond to enquiries

  • Improve our services and website

  • Meet legal and regulatory obligations

  • Process applications or complaints

  • Conduct marketing (you may opt out at any time)

We do not share, sell or rent your information except as required to provide our services or comply with the law.

7. Website and cookies

Our website may use cookies to improve functionality and analyse usage patterns. Cookies do not personally identify you. You may disable cookies through your browser settings.

Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.

8. Who we disclose your information to

We may disclose personal information to:

  • Employees and contractors

  • Trades and service providers assisting with property management

  • IT providers, payment processors and maintenance companies

  • Professional advisers such as accountants or solicitors

  • Tenancy databases (in accordance with tenancy laws)

  • Government agencies where required by law

We only disclose what is reasonably necessary for our services or legal compliance.

9. Direct marketing

We may send you information about our services that we believe may interest you.
You can opt out at any time by contacting us or using the unsubscribe option in communications.

We do not sell your personal information to other organisations for marketing purposes.

10. Overseas disclosure

Some data may be stored or processed by secure cloud providers whose servers are located outside Australia.
We take reasonable steps to ensure these providers comply with Australian privacy standards.

11. Security of your information

We take reasonable steps to protect personal information from misuse, loss or unauthorised access.
Information is destroyed or de-identified once no longer required or where not required to be retained by law.

12. Access and correction

You may request access to personal information we hold about you.
You may also request corrections if you believe the information is inaccurate or incomplete.

We will respond to access or correction requests within a reasonable time.

13. Complaints

If you believe your privacy has been breached, please contact us so we can investigate.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.


14. Contact Us

FNQ Property Collective – Trading as Cairns Rental Realty
Shop 6/64–66 O’Brien Road, Trinity Park QLD
Email: info@cairnsrentalrealty.com.au
Website: www.cairnsrentalrealty.com.au

15. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website.