Cairns Rental Realty is owned and operated by Principal Jackie Galvin. After working in mainstream real estates for many years, Jackie noticed many common pitfalls that occur in larger agencies such as; high staff turnover, poor communication within the office, principals who focused on sales (and neglected the property management sector) and overworked property managers with portfolios too large to offer a personalised service. With Jackie’s extensive experience in the industry, she was confident that she could do better.
The agency was formed in 2013. Jackie built Cairns Rental Realty from the ground up. In order to maintain her personalised service as her portfolio grew, it made sense to expand the team and include non-other than her daughter, Danielle in the family business. Danielle at the time was working in Property Management within the Brisbane Region previous to this she worked in Cairns. Danielle delighted in being able to move back home and become Jackie’s right hand.
By the middle of 2016, Cairns Rental Realty had grown enough to now include two new additions to the team. Jackie’s husband – Shane Galvin - who comes from strong customer service / management background of 25 years and Yolande Joinbee who had worked alongside Jackie within the property management industry since 2007.
As a team, we already had pre-existing working relationships with each other – this allows us to work seamlessly together. Each team member brings different prospective and strengths to the business. Communication is key and working in a small, home-based office means that each team member knows you and your property.
"I am so grateful to Cairns Rental Realty. I am not only proud to be the first owner Jackie secured to the business but happy to report that they have never stopped being reliable! They have always worked to ensure not only I as an owner am looked after but also gaining me great tenants who keep my property like it is their own. Jackie and the team at Cairns Rental Realty help me sleep easy knowing my investment property is getting the best return it can and the quality service, communication and knowledge of Cairns Rental Realty far surpasses other agencies I have dealt with!" - T. Walsh 2018